The impact of new technologies means that organizations need to embrace IT to stay healthy. Where a lot of company processes ended in a paper madness before, digitization is being kicked off across industries. The growth of IT presence in all industries has led to a different way of doing business as organizations demand even faster and more transparent service.
The changes in the digital playing field - digital transformation - require a new organization-wide approach. Where do you need to focus as an organization for a successful digital transformation?
Read below the 6 golden rules for successful digital transformation in your organization.
Before you can start digitizing, you’ve got to make it clear what exactly it is that you’re going to digitize. There are several benchmarks attached to digital transformation. One of these is: an IT solution as a replacement or addition to the traditional way of doing business. Think of business processes that are mostly done with paper streams, like order fulfillment or billing.
Digital transformation is the next step to the evolution of business IT, bordering the increasing attention and demand for digital self-reliance of the user.
Writing a strategic plan for the next three to five years will be impossible. So make sure you’ve got a good strategic base from which there is room for adjustments. This gives you a good guideline for digitizing and other strategic decisions, but the freedom to make adjustments as needed. Flexibility has to be the keyword inside this strategy, your organization, and the IT establishment itself.
Thick reports don’t fit the desired pace and flexibility of a digital transformation. In the preparation on the launch of the beta version of your application, you can work best with demos and prototypes. This way, the concept can be shown to users. Furthermore, you can convince users and create support for the project. This is also a good user-test: Users can point out themselves what they miss or don’t understand.
Normally the success of a project is measured on lead time and budget. A frequent result: when an application is finished, interest immediately moves to the next project. Bummer, because cultivating support among the user base is the most important part of digitizing successfully. Think of it this way: if a tree falls in the forest and no one is around, does it make a sound? If nobody uses the application you’ve just invested precious time and resources to create, did you even create it?
The work doesn’t stop once an app goes live. You’ll want to measure the digital customer behavior, the key conversion points, formulate KPIs, and determine other success factors after that. Measure, test, and optimize the digitization process continuously, and together with the users. It starts with the launch, but doesn’t end there!
Multiple applications, different user interfaces, and no shortcuts: Very user unfriendly. Next to that, the implementation of new functions gets a lot more complicated for the organization when everything is aligned internally with the different systems.
Digital transformation affects the whole organization, and it’s not only the domain of the IT department. Digitization is not one-off project that stands on its own, but a continuous process that will show a marked change in the organization and its culture overall. It’s essential that the importance of the digitization is felt at the highest level in the organization.
Try letting digital natives work together with decision makers. Digital natives are individuals who were raised on computer games, laptops, and mobile phones, so they are naturally tech savvy and open to new digital programs.
You need to set a pace for digitization, because throughout the technical innovations, you’ll have to respond quickly to market conditions as well. Features have to be introduced rapidly. The technology needs to be adjusted to reflect that.
By embracing new developing methods like a rapid application development platform, organizations can become capable of reacting quickly to opportunities in the market. Thanks to this new technology, innovating quickly is accessible to every organization.
Do you want to know more about digital transformation? Well that’s great, because we love to talk about it! We love it so much that we're throwing a whole party about digital transformation solutions. See you there? Check it out.