As a company, we are growing like vines, and we want to nurture each branch of our growth. Our customers are these branches and to support each and every one of them, we want to provide every means for them to succeed. Our next step was to have a great communicator dedicated to understanding our platform and helping others succeed with it. We are excited to introduce our new customer success manager, Eva Oosterbaan. As customer success manager, Eva will provide full support to our customers throughout their no-code application development process.
We share our interview with Eva, so you can learn more about her, her position and how she can help you succeed with the Betty Blocks platform.
How did you first learn about Betty Blocks?
Eva: I was a customer myself, using the Betty Blocks platform in the previous company I was working at. While I have a background in customer support, I was working in the marketing department for an insurance company. I was responsible for ensuring that both my colleagues and our customers were happy. With Betty Blocks, I did not need to know how to code to build an application and with the application, I was able to combine my role in marketing with customer service.
Betty Blocks was the backbone of the company. Using a customizable application, I knew about the product, system and customer needs. In marketing, I was able to translate all of this into the service of a happy customer. Because I knew what customers wanted, I knew how to advise my colleagues to also make sure the customers were happy. I would take the data about customers and quickly implement it in our Betty Blocks' application so my colleagues could use it. Marketing would then know what problems the customers were facing, what they wanted and how to best communicate with them.
Why did you join Betty Blocks?
Eva: I heard that Betty Blocks was growing quickly and there was a high demand for customer service. I saw the value of the Betty Blocks' platform, how important it is for customers to know what the platform can do and how to succeed. With my knowledge about the company previously, I thought I would fit in with the company culture, which is focused on the people. As a former customer, I want to guide Betty Blocks’ customers through their personal development journey.
What surprised you the most about Betty Blocks?
Eva: I was most surprised by how open the company culture is and how my colleagues wear multiple hats within the company. For example, the senior architect also answers support questions and the support team also organizes training for (new) customers on site. While the open culture creates a nice work environment, it also has a big impact on everyone’s work. With my role, the open work environment makes it easier to collaborate with my colleagues so we are aligned with the customer and provide service to them better.
How does a customer succeed with the platform?
Eva: There are many resources Betty Blocks offers to our customers. From our online forum to our online chat support, customers can find support through multiple means. As our customer base is growing, Betty Blocks wanted to expand its service to its customers even more and assist them even before a problem occurs. The next step is helping the customer with onboarding and personal support. When customers need help with the broader scope of their application or with development, they can speak with me directly. With this full range of services provided to our customers, we are continuously trying to optimize our service to help customers succeed. This also follows the vision of our company.
How can you best help the customer?
Eva: We see a great variety of applications our customers are building. Every Betty Blocks customer has a unique project which means they need personalized support. I do not follow a set customer service script and instead I am here to help each customer through their individual process. So, there will be different steps for each customer to take and I will cater my support to their needs. As part of the program, I not only help the customer build their application but primarily help them define their goal and then help them reach their own success. I will ask the customer what they need, in advance, and be proactive about helping the customer through any step of the process.
How does a prospective customer begin the onboarding program?
Eva: After signing the contract, their account executive informs me and I’ll contact the customer to begin the onboarding process. Through each step of the entire developing process: training, building, testing and evaluating, I will make sure the processes at Betty Blocks meet the needs and wishes of the customer. Customers can learn more about the onboarding process with the guide below:
Fun Fact about Eva:
Eva: I’m a team player by heart. I’m a goalie for my handball team. As a goalie, I have an individual goal and a team goal. This is carried over into my work ethic. My individual goal is customer success but it is also a team goal, and I need the team to succeed. Like a goalie that steers during a match, I aim to help Betty Blocks steer its customers to success.
If you’re interested in building with Betty Blocks' no-code platform sign up for a demo here. To learn more about succeeding with the platform, contact Eva here.